Belcora Return & Refund Policy

At Belcora, we want you to feel confident when shopping with us. If your purchase is not quite right, our support team is here to help with a clear and straightforward return process.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must be:

• Unworn, unused, and unwashed

• In the same condition in which it was received

• Free from stains, odors, perfume, makeup, deodorant marks, pet hair, or other signs of wear

• Returned with all original tags, labels, accessories, inserts, and packaging

• Accompanied by your order number or proof of purchase

We recommend keeping all original packaging until you are certain you would like to keep your purchase.

How to Request a Return

Before sending an item back, please contact our Customer Support team:

Email: novae_desert_1o@icloud.com

Please include:

• Your order number

• The item you would like to return

• The reason for your return

• Photos or videos if the item arrived damaged, defective, incorrect, or has another product-related issue

Once your request has been reviewed and approved, we will provide return instructions.

Return Address:
Belcora Returns
68 Garden Ctr
Broomfield, CO 80020
United States

Please do not return an item before receiving confirmation from our support team. Unauthorized returns may not be accepted or processed.

Return Shipping

Unless the return is caused by an error on our part, customers may be responsible for return shipping costs.

If your order arrived damaged, defective, or incorrect, please contact us before returning it so we can review the issue and provide the appropriate solution.

When returning a package, we recommend using a trackable shipping service and keeping your shipping receipt until your return has been completed.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If an item arrives damaged, defective, or different from what you ordered, contact us as soon as possible at:

novae_desert_1o@icloud.com

Include your order number and clear photos or videos showing the issue.

After reviewing your request, we may offer an appropriate resolution such as a replacement, refund, or other customer support solution.

Size & Fit Concerns

We understand that sizing and fit can vary depending on the product, material, and personal preference.

If you would like to return an item because of sizing or fit, please contact us within the 30-day return period.

The item must remain unworn, unwashed, and in its original condition with all tags and packaging.

Exchanges

The fastest way to receive a different size, color, or item is to return your original purchase and, once the return has been accepted, place a new order for the item you would like.

This helps avoid delays caused by changing inventory availability.

Items That Cannot Be Returned

Certain products may not be eligible for return, including:

• Items that have been worn, washed, altered, damaged, or used

• Items showing stains, odors, makeup, perfume, deodorant marks, or other signs of wear

• Items missing original tags, packaging, accessories, or inserts

• Personalized or custom-made products

• Personal care products where return restrictions apply

• Gift cards and digital products

• Items returned without prior authorization

If you are unsure whether your item is eligible, please contact us before sending it back.

Order Cancellations

If you need to cancel an order, contact us as soon as possible at:

novae_desert_1o@icloud.com

We will make every reasonable effort to accommodate your request.

If your order has already entered processing or has been shipped, cancellation may no longer be possible. You may instead request a return after delivery, subject to the conditions of this policy.

European Union 14-Day Cooling-Off Period

For eligible merchandise shipped into the European Union, customers may also have the right to cancel or return their order within 14 days, without providing a reason.

Returned products must remain in the same condition in which they were received, unworn or unused, with original tags and packaging, together with proof of purchase.

Refunds

Once your return has been received, our team will inspect the item and notify you whether your refund has been approved.

If approved, the refund will be issued automatically to your original payment method within 10 business days.

Your bank, credit card issuer, or payment provider may require additional time to post the refund to your account.

Original shipping charges are generally non-refundable unless the return is due to an error on our part or the item arrived damaged, defective, or incorrect.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us.

Contact Us

For questions regarding returns, refunds, exchanges, cancellations, or order issues, please contact:

Belcora Customer Support
Email: novae_desert_1o@icloud.com

We aim to provide clear communication throughout the return process and will assist you with the next steps as quickly as possible.