Shipping policy

Norvessa Shipping Policy

Thank you for shopping with Norvessa. Please review our Shipping Policy before placing an order through norvess-a.shop.

We work with established fulfillment and shipping partners to deliver orders safely and efficiently. Delivery times may vary depending on destination, product availability, warehouse processing, customs clearance, carrier performance, and other logistics conditions.

Shipping Rates

Order Value Shipping Cost
$0 – $49.99 $6.99
$50 and above Free Shipping

Any available shipping options and applicable charges will also be displayed at checkout before you complete your purchase.

Order Processing Time

Processing Time: 3–7 business days
Estimated Shipping Time: 14–30 business days

Processing may include:

  • Order confirmation

  • Product preparation

  • Quality inspection

  • Packaging

  • Dispatch arrangements

Some orders may require additional processing time because of product availability, supplier coordination, quality checks, seasonal demand, or unusually high order volume.

Business days generally exclude weekends and public holidays.

Estimated Delivery

Estimated delivery times are provided as guidance and may vary depending on:

  • Destination

  • Product availability

  • Warehouse processing

  • Carrier performance

  • Customs clearance

  • Public holidays

  • Weather conditions

  • Peak shopping seasons

  • Other circumstances outside our reasonable control

We make reasonable efforts to dispatch and deliver orders within the estimated timeframe, but delivery dates cannot always be guaranteed.

International Shipping

Norvessa ships to many international destinations.

Depending on your destination, your order may be subject to customs duties, import taxes, VAT, local handling charges, or other fees imposed by local authorities.

Unless otherwise stated at checkout, these charges are the responsibility of the customer and are not included in the product price or shipping fee.

Customs clearance procedures and processing times vary by country and may affect the final delivery date.

Order Tracking

Once your order has been dispatched, tracking information may be sent to the email address provided during checkout.

Please allow time for tracking information to become active after shipment.

Depending on the carrier and destination, tracking updates may take several days to appear after the package has entered the logistics network.

Shipping Delays

Although we work to keep orders moving efficiently, occasional delays may occur because of circumstances outside our reasonable control, including:

  • High order volumes

  • Carrier delays

  • Customs inspections

  • Customs clearance

  • Severe weather

  • Public holidays

  • Peak-season logistics congestion

  • Transportation disruptions

  • Incorrect or incomplete shipping information

If your order experiences a significant delay, please contact our Customer Support team. We will assist you by reviewing the latest tracking and shipping information available to us.

Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please carefully review your:

  • Full name

  • Street address

  • Apartment or unit number

  • City

  • State, province, or region

  • Postal or ZIP code

  • Country

  • Telephone number

Norvessa cannot be responsible for delivery failures, returned packages, or delays caused by incorrect or incomplete shipping information supplied by the customer.

If you notice an error after placing your order, please contact us as soon as possible.

We will make reasonable efforts to update the shipping details before fulfillment begins, but changes cannot be guaranteed once an order has been processed or dispatched.

Lost, Returned, or Undeliverable Packages

If a package is returned to the sender or marked as undeliverable because of an incorrect address, failed delivery attempt, refusal of delivery, or unpaid customs charges, additional shipping fees may apply if reshipment is requested.

If tracking indicates that your order has been delivered but you cannot locate the package, please first check:

  • Around the delivery location

  • With household members

  • With neighbors

  • With building reception or management

  • With your local carrier

You may also contact us for assistance in reviewing the available tracking information.

Split Shipments

Some orders may contain products fulfilled from different warehouses or fulfillment locations.

In these cases, your order may be divided into multiple shipments and items may arrive on different dates.

Separate tracking information may be provided for each shipment where available.

There is normally no additional shipping charge solely because an order is divided into multiple packages.

Returns & Refunds

For information regarding returns, exchanges, damaged products, and refunds, please review our Return & Refund Policy available on norvess-a.shop.

Contact Us

For questions regarding shipping, tracking, delivery, or your order status, please contact:

Norvessa Customer Support
Website: norvess-a.shop
Email: novae_desert_1o@icloud.com

When contacting us about an existing order, please include your order number so our support team can assist you more efficiently.